Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you interact with our website.

Information You Provide

• Contact details: Name, email address, phone number, and mailing address
• Event information: Event date, type, location, guest count, and rental preferences
• Payment information: Preferred payment method (we do not store full card numbers)
• Communications: Messages, quotes, and correspondence you send us

Information Collected Automatically

• Usage data: Pages visited, time spent, clicks, and navigation patterns
• Device information: Browser type, operating system, screen resolution
• IP address: Used for security, rate limiting, and general geographic region identification
• Cookies: See our Cookies section below

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your rental quote requests
• Communicate with you about your event and rental order
• Send order confirmations, invoices, and delivery schedules
• Improve our website, services, and customer experience
• Protect against fraudulent submissions and abuse
• Comply with applicable Virginia state and federal laws
• Send promotional communications if you have opted in

3. Information Sharing

We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who help us operate our business (e.g., email providers, payment processors), subject to confidentiality agreements
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, sale, or transfer of business assets
• With your consent: Any other sharing with your explicit permission

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted to and from our website
• Input validation and sanitization to prevent injection attacks
• Rate limiting on form submissions to prevent abuse
• Access controls limiting who can view your data internally

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information in the Contact Us section below.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: